![]() ![]() ![]() You need to follow the instructions to fix it. A cross X indicates that there is a problem with the printer.Exclamation An exclamation mark indicates that the test failed and was skipped. ![]() A wrench spanner means that the problem was found and fixed.A checkmark indicates that your printer has passed.Depending on the problem, click either Fix Printing or Fix Scanning. If there is a connection problem, follow the instructions in the tool. If your printer is not listed, turn it on and click Retry. Once HP Print and Scan Doctor is open, click Start, and then choose your printer. Select your printer and click Next.Step 4: Choose Fix Printing or Fix Scanning according to the problem you encounter, and then follow the instructions on the screen.Step 5: The result of each test is as follows: Run HPPSdr.exe from the download location on your computer. If your printer is not listed, make sure the printer is turned on and connected, click My product is not listed, and then click Retry. Go to this address to download the package of HP Print and Scan Doctor.Step 2: Follow the on-screen instructions to install HP Print and Scan Doctor.Step 3: After the download and installation are complete, HP Print and Scan Doctor will open. Read More How to Download & Use HP Print and Scan DoctorStep 1: Turn on the printer and load plain paper into the main tray. ![]()
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